BS ISO/IEC 20000-5:2022 View larger

BS ISO/IEC 20000-5:2022

M00008333

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BS ISO/IEC 20000-5:2022 Information technology. Service management - Implementation guidance for ISO/IEC 20000-1

standard by BSI Group, 03/31/2022

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Full Description

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.


All current amendments available at time of purchase are included with the purchase of this document.