Full Description

This book is for owners, managers and senior staff of residential care homes in England and Wales who aspire to provide the best possible service to their residents at all times. It explains how the ISO 9001 quality management standard can provide a template for getting things right and continually striving to make them even better. The book will also be invaluable for local authorities with responsibilities for the care of elderly people in care homes.

Cross References:
ISO 9001

Product Details

Published: 06/01/2005 ISBN(s): 0580456455 Number of Pages: 146 Product Code(s): 30134651 Note: This product is unavailable in United Kingdom