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AWWA JAW71378

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AWWA JAW71378 Journal AWWA - How Effective Is Utility Leadership?

Journal Article by American Water Works Association, 01/01/2010

Gerstberger, Richard L.; Gromala, Karen A.

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A leadership assessment analysis administerednationwide to nearly 30,000 participantsmeasured the intention or energy put forth bymanagers toward 22 leadership and managementbehaviors. The results of that analysiswere then used as a yardstick against which theresults of a study of the effectiveness of morethan 300 utility managers were measured. The article discussesfour patterns that surfaced from the data which,according to the authors,signal that many utility leaders will be unpreparedto deal with the coming tide of changes inbusiness operations and the workforce. Utilitymanagers must delegate the day-to-day operations,develop their leadership team, and guidelong-term organizational goal attainment. Includes 7 references, tables, figures.

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Edition: Vol. 102 - No. 1 Published: 01/01/2010 Number of Pages: 10File Size: 1 file , 910 KB