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AWWA ACE94023

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AWWA ACE94023 Changing to a Total Quality Culture

Conference Proceeding by American Water Works Association, 01/01/1994

Kerzner, Stuart

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$10.56

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$24.00

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Total Quality Management (TQM) is an overall approach to management that stresses producing the highest quality services by focusing on customer needs, the organization's processes, and continually exploring ways to improve how business is conducted. Doing so requires that every member of the organization, from the Director down to the newest employee, focus consistently on the quality in performing their work. The members of the Drinking Water Program in EPA, Region III are committed to making this cultural change.

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Published: 01/01/1994 ISBN(s): 0898677726 Number of Pages: 8File Size: 1 file , 300 KB