Full Description

This paper describes the introduction and operation over a five year period of Total Quality Management in Bristol Water plc, a water supply only company operating in the United Kingdom. Total Quality Management has been introduced to reinforce customer assurance, improve efficiency of operation and to meet the growing needs for information demanded by independent Government appointed water industry regulators.

Product Details

Published: 01/01/1994 ISBN(s): 0898677726 Number of Pages: 8File Size: 1 file , 490 KB