Full Description

This paper provides an introduction of the concept of total quality management and how to implement it in an organization. The overview covers three underlying principles of TQM--customer driven, employee participation, and process-oriented. Fourteen rules are given, as are general instructions for implementing a TQM program, beginning with the manager.

Product Details

Published: 01/01/1992 ISBN(s): 0898676495 Number of Pages: 10File Size: 1 file , 430 KB