Full Description

This paper describes one city's experience joining three utilities (water, wastewater, garbage) into one and transforming three separate customer service organizations into a one-stop service operation. A fourth utility (electric) joined also in the service consolidation, creating one-stop shopping for customers of four utilities.

Product Details

Published: 01/01/1999 ISBN(s): 1583210016 Number of Pages: 6File Size: 1 file , 150 KB